1. Information We Collect
When you use DrEase, we may collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, gender, and address provided during account registration or appointment booking.
- Medical Information: Appointment details, prescription data, and patient records as entered by healthcare providers.
- Usage Data: Browser type, IP address, pages visited, and interaction patterns to improve our services.
- Device Information: Operating system, device type, and screen resolution for optimizing your experience.
2. How We Use Your Information
We use collected information to:
- Facilitate appointment booking and management between patients and healthcare providers.
- Enable healthcare providers to create and manage digital prescriptions and patient records.
- Send appointment confirmations, reminders, and important service notifications.
- Improve and maintain the security and performance of our platform.
- Respond to inquiries and provide customer support.
3. Data Storage & Security
Your data is stored securely using industry-standard encryption and security measures. We use Supabase as our database provider, which employs row-level security, SSL encryption, and regular security audits. All data transmissions are encrypted using HTTPS/TLS protocols.
4. Data Sharing
We do not sell, rent, or trade your personal information to third parties. Your data may be shared only in the following circumstances:
- With your healthcare provider: Patient data is shared with the clinic/doctor you book appointments with.
- Service providers: We may use third-party services (hosting, analytics) that process data on our behalf under strict confidentiality agreements.
- Legal requirements: When required by law, court order, or governmental regulation.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal and operational requirements.
- Withdraw consent for data processing at any time.
6. Cookies
DrEase uses essential cookies to maintain your session and ensure the platform functions correctly. We do not use third-party advertising cookies or tracking cookies.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at support@drease.in or visit our Contact page.